When you use our services, we may collect several types of information. Personal information may include your name, phone number, email address, government-issued ID, driver’s license (where required), and payment details. We also collect location data, including real-time GPS information to locate scooters, track rides, and improve service delivery. Usage data such as ride history, duration, distance traveled, payment history, app interactions, and customer service communications may also be collected. Device information, including device type, operating system, and IP address, is gathered to enhance service functionality. Additionally, we may use cookies and other tracking technologies to improve your user experience, manage preferences, and gather analytics.
The information we collect is used to provide, operate, and improve our e-scooter rental services. We use it to verify your identity and ensure compliance with local laws. It helps us process payments, handle billing, and respond to customer support requests efficiently. We also use this data to monitor safety, prevent fraud, misuse, or unauthorized access, and to personalize your experience by sending service notifications or promotional offers where consent is given. Additionally, analyzing usage patterns allows us to enhance app functionality and service reliability.
Your information may be shared with service providers, including payment processors, customer support platforms, and technology partners, to operate and improve our services. We may also share your information with legal authorities if required by law, regulation, or legal request. Safety and security teams may access information to prevent fraud, enforce policies, or respond to emergencies. In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be included in the transferred assets. We do not sell your personal information to third parties.
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. While we take these precautions seriously, no system is completely secure. You are responsible for maintaining the confidentiality of your account details and login credentials to help safeguard your information.
Depending on your jurisdiction, you may have rights to access and update your personal information, request the deletion of your account and associated data, object to certain types of data processing, and withdraw consent where applicable. To exercise any of these rights, please contact our support team for assistance.
We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Even after your account is deleted, some data may remain for record-keeping or legal purposes.
Our services are not directed at children under [age, e.g., 13 or 16 depending on region], and we do not knowingly collect personal information from minors.
We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or email. Continued use of our services after any changes constitutes acceptance of the updated terms.